RETURNS AND REFUNDS
Last updated: 2026
At Vunelle, we believe that online shopping should be simple, safe, and stress-free.
If something isn't as expected, we are here to resolve it quickly and transparently.
🛍️ Shop with confidence
✔️ 30 days for returns
✔️ fast and direct support
✔️ clear solution in case of a problem
Order Cancellation
You can cancel or change your order up to 6 hours after purchase.
This period allows us to quickly prepare shipping, ensuring shorter delivery times.
To cancel:
📩 contacto@vunelle.com
Please include the order number.
Once shipped, the order can no longer be canceled.
Returns
We accept returns within 30 days of receipt.
To ensure a simple return, the item must:
• not have been used
• be in perfect condition
• include original packaging
• present proof of purchase
- The better the condition, the faster the process.
Items not eligible for return
For hygiene and safety reasons:
• earrings / pierced jewelry
• personalized products
• gift cards
• final sale items
If something is not right
Did you receive an item:
- damaged
- defective
- or different from what was ordered
- we will resolve it.
Contact us up to 7 days after delivery:
Include:
• order number
• photos of the problem
- We will handle the case with priority.
Return shipping
In other cases:
• return shipping is at the customer's expense
• we recommend tracked shipping
- This ensures security for both parties.
Refunds
After we receive the item:
✔️ quick verification
✔️ email confirmation
✔️ refund within 3 to 7 business days
The amount will be refunded to the original payment method.
Important notes
• shipping costs are not refundable
• the final deadline may depend on the bank
Still haven't received your refund?
Before contacting:
• check your statement
• confirm with your bank
If you need to:
Talk to us
If you have any questions, we are available:
Vunelle — effortless elegance, every day.